1. Rumor has it that the moving companies will give us the boxes to pack ourselves. Can we really do this? No, the movers will not provide boxes prior to your move. We must be able to keep track of all boxes and packing materials for payment.
2. How may we obtain new packing boxes and packing paper now, so we can begin some self packing? You may ask the commissary or BX for boxes. I would not advise you to pack anything. The carrier will do it for you. They must also be able to properly inventory your property, and this may not be possible if things are already boxed up.
3. Are we allowed to request antique furniture pieces to be crated? The carrier must determine that he cannot get the item to destination safely without crating for this to be authorized.
4. Can we refuse to allow couches to leave the house unwrapped? (They promised that they would be wrapped in the truck) They should use some type of wrap to protect edges, if not contact QA.
5. How can a packed mini van be weighed for a dity move? Weighed empty, then weighed again after loading.
6. What is the typical time frame for you to move 600 families? (How much earlier do you start, and how late getting us out do you estimate?) Until everyone is moved, approximately 2 months.
7. If the move is not door-to-door how long can things be kept in storage as we are looking for off base housing? You have 90 days of Storage in Transit, an additional 90 days can be approved with justification.
8. Will there be SITES books on hand for us to pick up for the Pentagon/DC? Or some way for us to request a SITES packet? Please contact family support, SITES is not a TMO program. (Sites packets can also be obtained by visiting www.afcrossroads.com)
9. How DO 600 families move in 2 weeks? The moves are accomplished over a 2 month period.
10. How do we put in a request for a particular company? You may request a company but, it is not guaranteed. We must distribute tonnage (weight) equitably.
11. How do we request recommendations or references on a moving company? We cannot provide this information. All carriers maintain an average score of 90 or better.
12. What do we do if packing day is upon us and it is going badly (workers vomiting or obviously ill, workers who are under age or workers who are extremely inexperienced)? Contact QA
13. What do we do if during the packing day, knowing we need AT LEAST two 8 hour days of work done PRIOR to the move day, the workers arrive late, take many long breaks and leave early? Contact QA but, as long as they make the pack and pickup date, and everything is completed on the pickup date.
14. How do we get a copy of OUR RIGHTS as to military families being moved? Go to (the 42LRF) Web site to get a copy of the Its Your Move Pamphlet, http://www.maxwell.af.mil/42abw/421rf/
15. Is there a list of what to expect, what we can demand at minimum to happen on pack day and move day? (ie; hours of work, when we can cry "mercy, this day is too long", cleanliness of workers, dog or some other animal accompanying workers, diesel truck drivers who leave ruts in your yard or worse) Contact QA.
16. What is our recourse? Varies, depending on your concern.
17. How do we do the dity move thing? Go to web site in the outbound area.
18. Do we get some front $ on the dity thing, to help offset the cost of renting truck and boxes, etc? Operating allowance of 60 percent.
19. Are overseas moves considered priority to CONUS moves? No
20. What is the expected time for goods to arrive overseas? 45-70 days
21. Are extensions granted for families who need to stay at Maxwell longer before arriving overseas? Contact your school representatives.